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Refund Policy

Last Updated: 02 Nov 2025

At Dropzi, we aim to provide a smooth and reliable food delivery experience. This Refund & Cancellation Policy explains how cancellations, refunds, and compensation are handled.

1. Order Cancellation

A. Cancellation by Customer

You may cancel your order before the restaurant begins preparation or before the rider is assigned.

Cancellation may not be allowed if:

  • The restaurant has already started preparing your order

  • The order is packed/dispatched

  • The rider has already reached the pickup point

In such cases, refunds may not be provided.

B. Cancellation by Restaurant or Dropzi

We may cancel your order due to:

  • Item unavailability

  • High demand / operational issues

  • Technical problems

  • Incorrect pricing or listing errors

  • Delivery not possible due to location constraints

In such cases, you will receive a full refund.

2. Refund Policy

Refunds may be issued in the following situations:

A. Missing Items

If one or more items are missing from your order.

B. Wrong Order Delivered

If the items delivered are different from what you ordered.

C. Damaged / Leaked Items

If the food delivered is spilled, damaged, or unfit for consumption.

D. Undelivered Order

If the order is not delivered due to:

  • Rider inability

  • Technical issues

  • Restaurant cancellation

  • Dropzi cancellation

E. Late Delivery (Case-by-Case)

In extreme delays beyond reasonable limits, partial or full refunds may be offered after review.

3. Non-Refundable Situations

Refunds will not be issued if:

  • You provide the wrong address or unreachable phone number

  • You refuse the order without valid reason

  • You dislike taste/quality based on personal preference

  • The restaurant has already prepared the food and the cancellation window has passed

  • You intentionally misuse the refund system

4. Refund Method & Timeline

Payment Methods

Refunds will be processed to:

  • Original payment method (UPI/Card/Wallet)

  • OR Dropzi Wallet balance

  • OR Coupon/credit offer (depending on case)

Timelines

  • UPI / Wallet: 1–3 business days

  • Cards / Netbanking: 3–7 business days

  • Dropzi Wallet: Instant

These timelines are subject to your bank/payment provider.

5. Order Modifications

Once an order is placed:

  • Modifications (adding/removing items) may not be possible

  • You may need to cancel (if allowed) and reorder

6. Abuse of Refund Policy

Dropzi reserves the right to:

  • Block or suspend accounts

  • Decline future refund requests

  • Take legal action

…if a user is found misusing the refund or cancellation system.

7. Contact & Support

For refund or cancellation support:
📧 support@dropzi.in
📱 In-app chat support (Dropzi app)
📍 Azamgarh, Uttar Pradesh, India

Please provide:

  • Order ID

  • Issue details

  • Photos (if item is damaged or wrong)